Homelessness support services

Support and services are available for people who are homeless, at risk of homelessness or escaping family violence.

Where can I get help?

If you are currently experiencing homelessness or are at risk Call the Victorian statewide crisis and emergency accommodation hotline on 1800 825 955. Free call (24 hours a day, 7 days a week)
If you are experiencing family violence Call Safe Steps Family Violence Response Centre on 1800 015 188. Free call (24 hours a day, 7 days a week)
If you are in danger Call 000

Support services

Council does not offer the following services, but they are helpful resources to assist people who are facing homelessness or are at risk of homelessness. These services can offer support in various areas such as housing, healthcare, and additional assistance, including access to meals, showers, and a secure place to rest.

Health and wellbeing

Safe Steps (available 24/7)

Support service for anyone who is experiencing or afraid of family violence. Web chat available.

1800 015 188

Child Protection (available 24/7)

Service for children and young people at risk of harm or where families are unable or unwilling to protect them.

13 12 78

1800RESPECT

National sexual assault, domestic family violence counselling services.

1800 737 732

Nurse on call (available 24/7)

Telephone helpline that provides immediate, expert health advice from a registered nurse.

1300 606 024

Headspace

Youth mental health service for 12 to 25 year olds.

1800 650 890

Mallee Sexual Assault Unit and Domestic Violence Service (available 24/7)

Services for women, men and children throughout the Northern and Southern Mallee region.

Sexual Assault Unit 5033 1786
Domestic Violence Services 5033 1899

SHRCC – Youth Support Program

A space for young people aged 12 to 25 to hang out, study, meet new people and get involved in the community.

50-52 Campbell Street, Swan Hill VIC 3585
5036 2482

Intereach Swan Hill – NDIS Support

Services and support for children and families, people with disability, mental health and older people.

215 Campbell St, Swan Hill VIC 3585
1300 488 226

Housing support

Mallee Family Care

Provides help for people in crisis.

229 Beveridge Street, Swan Hill VIC 3585
5032 4479

Salvation Community Support Services

Provides emergency relief and services to vulnerable and disadvantaged individuals and families across the Swan Hill region.

190 Beveridge Street, Swan Hill VIC 3585
5033 1718

DHHS – Office of Housing Swan Hill

Targeted support to help people get back on their feet.

210 Beveridge Street, Swan Hill VIC 3585
5032 0100

Haven Home Safe

Provides a Transitional Housing Management Program (THM) and long-term housing (AHA) for people experiencing or who are at risk of homelessness, and for people with disabilities.

1300 428 364

Crisis & emergency accommodation

Help if you are homeless or at risk of homelessness or family violence.

1800 825 955

Mallee Accommodation and Support Program (MASP)

The Homelessness Support Program offers a number of housing-related services for adults/families and youth. MASP Support Services are aimed at assisting those who are homeless or at risk of homelessness.

5021 6500

Financial help or services

Centrelink

Delivering income support and other payments to Australians.

221 Beveridge Street, Swan Hill VIC 3585
13 23 00

Money Help

A financial counselling service that helps you manage your money and debt.

1800 007 007

Legal help

Victorian Legal Aid

Victorian Legal Aid provides information, legal advice and education with a focus on the prevention and early resolution of legal problems.

1800 064 865

Victorian Aboriginal Legal

Victorian Aboriginal Legal provides referrals, advice/information, duty work or case work assistance to Aboriginal and Torres Strait Islander people. 1800 064 865

1800 007 007

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