Temporary full time position based in Swan Hill.
Applications are invited for the position of Customer Liaison Officer to assist in the development and delivery of a business critical service to ensure that customers’ expectations on service delivery are exceeded.
Key Responsibility Areas include:
- The development of information stores and processes to improve Swan Hill Rural City Council’s customer interactions which will involve significant contact with customers, via various communication channels
- The ownership and delivery of a personal level of customer service which will be aimed at exceeding customer expectations.
- The identification and development of escalation processes to quickly resolve any issues that may result in a dissatisfied customer.
- During selected times proactively monitor customer enquiries to ensure Council’s compliance and receive and log all enquiries in the Council’s Customer Request system
Applicants will need a good understanding of at least two years experience in the provision of customer focussed services.
Attracting approximately $30.73 per hour, in addition superannuation is paid at 10.5%. This is a temporary full time position for 6 months within Council.
Applications close at 12pm on Tuesday, 22 October 2019. It is anticipated that interviews will be held on Tuesday, 29 October 2019.
- Application Pack
- Apply Now
Phone: (03) 5036 2333
Email: email@example.com Postal address: Swan Hill Rural City Council, PO Box 488, Swan Hill VIC 3585